What address should I use?
We use the address you use in your account for the billing information on the invoice. Please use the address associated with the type of payment you select when completing your payment (debit, credit, ACH bank transfer).
I received an email from Intuit Quickbooks with an invoice. Is this right?
That's us! It should be an A Place Beyond branded email from email@example.com. If you have any question at all, replying to the email should reply to firstname.lastname@example.org and our wonderful billing expert, Aidan, can resolve any issues you're having with the invoice.
Are there other ways to pay?
You can go old-school and pay by check! We'd be happy to help. Please reach out to email@example.com for more information.
How long do I have to confirm my spot?
We're reserving the spots of our returning participants and spring deferrals until Nov. 7. Email firstname.lastname@example.org.
When is the full payment due?
The full balance of your account and your forms are due Dec. 1. We are working with folks on alternative payment timelines; contact email@example.com for more support.
If you're unable to pay by that date, we'll have to move you to the waitlist. To learn more about the waitlist, email firstname.lastname@example.org.
Is the $350 deposit refundable? Is my full payment refundable?
The $350 deposit is non-refundable. Your full payment is due by Dec. 1 and becomes less refundable each week until your start date. If you cancel by:
Dec. 10: 75% refund
Dec. 25: 50% refund
Jan. 5: 10% refund
After our start dates, we will work with each participant on prorating refunds if you withdraw for reasons unrelated to covid-19.
What if COVID-19 in the larger community or a natural disaster forces us to close down the campus?
In the event of a natural disaster or pandemic closure, we will refund you for the days you did not spend on campus.